ANUJ SHARMA

Founded and am building a personal business venture, managing planning, operations, and day-to-day responsibilities. Strengthened SQL and Power BI skills through self-directed projects.

Managed 80–100 high-priority client files per month, tracking documentation and deadlines. Built SQL, Power BI, and Excel reports to track workflow, improving reporting turnaround by 20%.

Managed 20+ active client files in CRM, coordinating with clients and lenders to collect documentation and track requirements. Translated mortgage information into simple guidance for clients.

Processed 60–80 client applications daily with sub-24-hour turnaround, verifying details and supporting documents. Documented findings in CRM and Excel and communicated status to stakeholders.

Supported 50+ customer accounts daily by phone and email in a fast-paced fintech/payments environment, managing time-sensitive requests while following customer protection procedures.

Handled client support cases end-to-end, reviewing account activity and documenting root causes in line with company policy.

Diploma in Supply Chain Management from Matrix College, completed in 2019.

Bachelor of Business Administration degree from Punjab Technical University, completed in 2018.

Certification in Credit Analyst, Banking Products & Services, Introduction to Banking, 5 Cs of Credit, and SQL Fundamentals for Data Analysts.