Eyiolorunse Emmanuel
@eyiolorunseemmanuel
I resolve customer issues across phone, email, and chat for broadband, consulting, and finance clients.
NigeriaWhat I'm looking for
I resolve customer inquiries through phone, email, and chat, helping customers get clear, personalized support.
At Metronet, in partnership with Vexus, I handled inbound and outbound calls, supported installation scheduling, and helped troubleshoot internet broadband network issues.
At FTI Consulting, I coordinated appointments, documented interactions and resolutions, and provided empathetic service that supported long-term client relationships.
Previously at Bfree Africa, I discussed loan payment strategies, negotiated mutually agreed payment arrangements, and used Xcally for outbound calls, dispositions, and call notes.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Metronet
Jan 2024 - Jun 2026 (2 years 5 months)
Handled inbound and outbound calls for compliance and assistance, managed customer inquiries via phone, email, and chat, and assisted with scheduling installations and troubleshooting internet broadband networks.
Managed inbound and outbound calls to address customer inquiries and coordinate appointment scheduling, documented interactions and resolutions, and provided empathetic service to maintain long-term relationships.
Account Manager
Bfree Africa Ltd
Jun 2022 - May 2023 (11 months)
Made outbound calls to discuss loan payment strategies with clients, negotiated mutual agreements, and used Xcally software for call disposition and notes.
Education
Degrees, certifications, and relevant coursework
Kogi State University
Bachelor of Science, Microbiology
Bachelor of Science in Microbiology from Kogi State University, completed in March 2022.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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