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e watsonEW
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e watson

@ewatson

Bilingual international trade technician and interpreter delivering cross-border accuracy in global operations.

Colombia
Message

What I'm looking for

I’m looking for an international trade or logistics role where bilingual communication strengthens cross-border operations—accurate documentation, confidentiality, and error reduction are key. I’d also value using my interpretation and customer support background to improve processes and outcomes.

I’m an Advanced Technician in International Trade (Bilingual) with a background in global markets and cross-border operations, strengthened by experience as a Spanish interpreter. I bring native-level Spanish and English, with strong cross-cultural communication skills and a clear understanding of international business processes.

Since 2025, I’ve worked as a Spanish Interpreter at Organica Interpreter Corp., facilitating accurate and confidential oral communication between Spanish and English speakers. I provide interpretation in legal, social, healthcare, and customer service settings while ensuring terminological accuracy and consistency.

Before that, I supported international customers as a Customer Service Specialist at Foundever (2022–2023) and Teleperformance (2021–2022). I handled account inquiries, transactions, disputes, and issues related to orders, deliveries, and returns—always ensuring accurate documentation, compliance, and high satisfaction.

I’m motivated by roles that combine international trade, logistics, and language services. I aim to help teams reduce errors and misunderstandings through precise communication, well-maintained records, and process improvements that enhance customer experience.

Experience

Work history, roles, and key accomplishments

FO

Customer Service Specialist

Foundever

Jan 2022 - Jan 2023 (1 year)

Assisted clients of a global online bank with account inquiries, transactions, and disputes while maintaining accurate documentation and timely follow-ups. Resolved complex banking issues, monitored interactions for quality/compliance, and coordinated with cross-functional teams to improve the customer experience.

TE

Customer Service Specialist

Teleperformance

Jan 2021 - Jan 2022 (1 year)

Provided customer support for a large e-commerce and delivery platform via phone and chat, ensuring efficient issue resolution and accurate CRM records. Managed inquiries on orders, deliveries, and returns, and used issue trends to recommend process improvements while supporting standardized service protocols.

Education

Degrees, certifications, and relevant coursework

IL

IES El Lago

International Trade

2023 - 2026

International Trade program at IES El Lago from 2023 to 2026.

Tech stack

Software and tools used professionally

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