Evelyn Macunan
@evelynmacunan
I resolve B2B customer and technical issues across security systems, telecommunications, ad operations, and sales.
PhilippinesWhat I'm looking for
I currently manage B2B sales activities and client engagements at Full Potential Solutions, identifying customer needs and supporting opportunities throughout the sales cycle.
Previously, I supported advertising operations for TikTok at Genpact Philippines, handling process-based requests and issues while maintaining quality and service expectations.
At Capgemini, I served as an SME and Technical & Customer Advocate for the ADT Security System B2B account, providing process guidance, resolving technical and customer concerns, and handling escalations.
Across more than 10 years in BPO, telecommunications, retail, and sales roles, I've built experience in troubleshooting, customer advocacy, technical support, B2B sales, and customer experience.
Experience
Work history, roles, and key accomplishments
Business Sales Manager
Full Potential Solutions
Apr 2026 - Present (5 months)
Manages B2B sales activities and client engagements, identifying customer needs and presenting solutions through the sales cycle while maintaining professional client relationships.
Education
Degrees, certifications, and relevant coursework
Manuel A. Roxas High School
High School Diploma, General Studies
Graduated from Manuel A. Roxas High School in Paco, Manila.
Jacinto Zamora Elementary School
Elementary School Diploma, General Studies
Graduated from Jacinto Zamora Elementary School in Paco, Manila.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
Skills
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