Open to opportunities

ANA CARMINA RAVARA

@anacarminaravara

Message

Experienced customer and technical support specialist with BPO and sales expertise.

Philippines

Message

What I'm looking for

I seek a customer-facing or technical support role in a collaborative, growth-oriented BPO or operations team where I can apply my sales, support, and supply chain experience.

I am an experienced BPO professional with a background in outbound sales, technical support (Tier II/III), and supply chain accounting. I have worked across multiple leading contact center companies, delivering customer and technical support, and driving internet connection sales and shipment-related account work.

I bring practical knowledge of enterprise systems from academic ERP training and hands-on experience in diverse roles across Alorica, Sitel, Acquire BPO, and Concentrix, and I am committed to consistent service delivery and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Customer / Technical Support

Current

Concentrix

Aug 2025 - Present (7 months)

Providing customer and technical support since August 2025, resolving inquiries and delivering service-level agreements to maintain customer satisfaction.

Customer Support Technical Support Troubleshooting SLA Management Communication CRM

Supply Chain Accounting Associate

Acquire BPO

Jan 2023 - May 2025 (2 years 4 months)

Handled supply chain accounting for business transportation and shipments, reconciling transactions and coordinating with logistics teams to resolve discrepancies.

Invoicing Excel ERP