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Evan Spesard

@evanspesard

Message

Technical Change Manager improving IT change efficiency with ServiceNow and troubleshooting expertise.

United States

Message

What I'm looking for

I’m looking for a team where I can own IT change processes, use ServiceNow to improve approvals and documentation, and collaborate cross-functionally to reduce incidents while increasing operational efficiency and delivery speed.

I’m a proactive Technical Change Manager with 3+ years of experience managing IT change in a fast-paced enterprise banking environment. I coordinate and execute technical change processes, using ServiceNow to drive ticket management, approvals, documentation, reporting, and workflow coordination.

I’ve helped increase department throughput from approximately 100 monthly change tickets to over 700 while maintaining operational efficiency and reducing implementation-related incidents. I also strengthen change delivery by working closely with infrastructure, application support, operations, and stakeholders, and by implementing stricter, more efficient approval processes that improve implementation speed and reduce operational risk.

Experience

Work history, roles, and key accomplishments

Technical Change Manager

Western Alliance Bank

Nov 2022 - Apr 2026 (3 years 5 months)

Coordinated and managed IT change processes in a fast-paced enterprise banking environment, increasing monthly change tickets from ~100 to 700+ while reducing implementation-related incidents. Implemented stricter approval workflows and used ServiceNow for ticketing, approvals, documentation, reporting, and workflow coordination.

IT Change Management ServiceNow Ticketing And Approval Workflows Technical Troubleshooting Incident Reduction Documentation Reporting Stakeholder Management

Product Support Representative

InEight

Oct 2019 - Nov 2022 (3 years 1 month)

Provided high-volume technical support via ticketing systems and phone support, troubleshooting customer issues and collaborating with internal teams to resolve problems efficiently. Supported QA with regression testing and validation for software releases, and assisted desktop support and IT operations during COVID lockdowns including technology distribution and setup.

Customer Support Ticketing Systems Phone Support Technical Troubleshooting Regression Testing QA Testing Desktop Support IT Operations

Sales/Support Representative

GoDaddy

May 2014 - Oct 2019 (5 years 5 months)

Created an inbound call center process to streamline Shared Hosting call handling for the Shared Hosting Division. Took escalated technical calls, handled technical support for Shared Hosting, and ranked number one multiple times for monthly sales goals.

Inbound Calls Escalation Handling Shared Hosting Support Technical Support Sales Goals Technical Troubleshooting

Account Manager

Moving.com

Jul 2010 - Sep 2014 (4 years 2 months)

Managed a portfolio of 166 accounts and launched new business initiatives for Moving.com. Built and maintained relationships with corporate clients and managed accounts across multiple regions including Illinois, North Carolina, South Carolina, Tennessee, Montana, Wyoming, and Hawaii.

Account Management Portfolio Management Business Development Client Relationship Management Sales Initiatives Regional Account Management Stakeholder Engagement