Open to opportunities

Evan Rings

@evanrings

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Customer-focused professional with expertise in client success and support.

United States

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What I'm looking for

I am seeking a role that values customer success and offers opportunities for growth.

I am a dedicated professional with a strong background in customer success and account management. Currently, I serve as a Strategic Account Lead at BoxLock, where I excel in onboarding and implementation for B2B clients. My role involves developing and fostering relationships as the main point of contact for all clients, ensuring their needs are met effectively. I pride myself on being a key communicator between customers and our internal engineering team, which has allowed me to analyze various client verticals to provide tailored support.

Previously, I worked as an Implementation Project Manager at Therapy Brands, where I led the onboarding and implementation process for new customers. My collaborative approach with other departments ensured that I was the voice of the client, creating standard processes that enhanced the onboarding experience. My earlier experience as a Customer Support Specialist honed my communication skills, allowing me to maintain a 95% satisfaction rating from customers while resolving issues efficiently.

Experience

Work history, roles, and key accomplishments

Current

Strategic Account Lead

Current

BoxLock

Jan 2021 - Present (4 years 5 months)

Onboarded and implemented B2B clients through customer success initiatives. Developed and fostered strong client relationships as the primary point of contact.

Customer Success B2B Sales Client Relationship Management Account Management Communication Data Analysis

Implementation Project Manager

Therapy Brands

Jan 2021 - Present (4 years 5 months)

Led the onboarding and implementation processes for all new customers. Collaborated with various departments to represent the client's voice and created standard onboarding procedures.

Project Management Onboarding Implementation Process Improvement Software Implementation

Customer Support Specialist

Therapy Brands

Jan 2019 - Present (6 years 5 months)

Maintained clear communication with customers, troubleshooting issues and resolving complaints. Achieved a 95% satisfaction rating via ZenDesk and managed accounts and billing.

Customer Support Troubleshooting Zendesk Account Management Billing Communication

Clinical Lab Assistant, Phlebotomist, Transport

Southview Medical Center

Jan 2018 - Present (7 years 5 months)

Obtained blood samples for medical testing via venipuncture or capillary puncture on inpatients and outpatients. Adhered to infection-control and safety procedures during daily phlebotomy functions and accessioned all specimens.

Patient Care Venipuncture

Volunteer

Latin American Association

Jan 2017 - Present (8 years 5 months)

Volunteered twice weekly, assisting individuals with signing up for English classes and providing other client support services. Contributed to community outreach and educational program access.

Client Services Community Outreach Communication Volunteering

Volunteer

Grady Hospital

Jan 2016 - Present (9 years 5 months)

Volunteered weekly in the Geriatric Department, scanning papers and providing patient support services. Interviewed elderly patients to brighten their day as part of the ACE (Acute Care for the Elderly) Unit.

Patient Support Data Entry Interviewing Communication Empathy Volunteering

Senior Sales Ambassador and Trainer

Lush Cosmetics

Jan 2016 - Present (9 years 5 months)

Responsible for opening and closing the store and leading the team during shifts. Trained new hires through interactive learning exercises and provided enhanced customer experiences.

Sales Training Team Leadership Customer Service Auditing