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Evangelos Tsiormpatzoudis

@evangelostsiormpatzo

Claims management associate at Accenture Bulgaria EOOD who assessed insurance claims, reviewed medical documentation, and processed eligible payments.

Bulgaria

Message

At Accenture Bulgaria EOOD, I assessed claim files against policy terms, reviewed medical documentation and invoices, and communicated compensation decisions to clients. I also processed payments and closed eligible claims across personal accident, travel, personal property, and commercial general liability insurance.

At TTEC Eastern Europe EAD, I resolved customer support chats about account issues, payments, and chargebacks. I also reviewed documentation for large transactions and identified potential fraud and multiple-account creation.

Experience

Work history, roles, and key accomplishments

Claims Management Associate

Accenture Bulgaria EOOD

Nov 2023 - Aug 2024 (9 months)

Handled high volumes of inbound and outbound calls and emails, assessed claim files against policy terms, and processed payments for eligible claims. Reviewed medical documentation for Personal Accident and Travel Insurance claims and ensured compliance with company policies.

Customer Support Specialist

TTEC Eastern Europe EAD

May 2022 - Jan 2023 (8 months)

Resolved a high daily volume of customer chats on account issues, collaborated with other departments to resolve complex cases, and identified potential fraudulent activity. Followed company policies and procedures, completed ongoing training, and consistently met performance expectations.