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Lilia Pencheva

@liliapencheva

Commercial contracts professional at Experian Bulgaria handling client agreements, NDAs, and DPAs while supporting compliant commercial processes.

Bulgaria

Message

At Experian Bulgaria, I prepare and review commercial client contracts to align transactions with global contracting policy, business needs, and contractual risk requirements.

I work with Sales and Sales Support to reflect agreed terms accurately, draft schedules and variations, and advise on contracting processes and approvals. I also review customer NDAs and DPAs, coordinate escalations with Legal, and support updates to standard documents.

In my current role, I contribute to improving and automating commercial processes and maintain contract, approval, and event records in Salesforce.

Earlier at Experian Bulgaria, I supported sales operations, customer service, and credit bureau operations, including contracts, data-protection compliance, and client support. I’ve also completed a Physician Assistant qualification at Sofia Medical University.

Experience

Work history, roles, and key accomplishments

Current

Jurisconsult / Commercial Contracts

Current

Experian Bulgaria EAD

May 2022 - Present (4 years 5 months)

Prepare and review commercial client contracts to ensure compliance with global contracting policy, maximize business benefit, and manage contractual risk. Partner with Sales and Sales Support teams, draft contractual documents, and maintain accurate records in Salesforce.

Contract Management Contract Drafting NDA DPA Data Protection Salesforce Business Process Stakeholder Management Risk Management

Solutions Analyst, Customer & Sales Operations Support

Experian Bulgaria

Jun 2015 - Oct 2017 (2 years 4 months)

Supported Russia, CEE Sales and EMEA Sales Operations in increasing new business and revenue; maintained and updated SFDC. Prepared reports, supported new business calls, and trained sales teams on Salesforce.

Salesforce SFDC Sales Operations Reporting Forecasting Training

Sales & Customer Support Manager

Experian Bulgaria

Jun 2011 - Jun 2015 (4 years)

Managed customer and sales support activities for the DACH+ region, including issue management and client communication. Supported pre-sales meetings, closed-deal documentation, and legal communication with third-party data suppliers.

Customer Support Sales Support Client Communication Contract Management SLA NDA Data Protection Training

Head of Operations, Credit Bureau Services

Experian Bulgaria

Jun 2009 - Jun 2011 (2 years)

Supervised a customer service team and established business operations from the ground up. Prepared client contracts, coordinated legal matters, and conducted data-protection audits.

Operations Management Team Leadership Contract Management Data Protection Compliance Business Development

Customer Service Officer / Senior Customer Service Officer

Experian Bulgaria

Feb 2005 - Jun 2009 (4 years 4 months)

Managed client-facing communication, meetings, seminars, and conferences during pre-sales stages. Resolved client issues, trained staff and clients, and supported operational management.

Customer Service Client Communication Training Sales Support Marketing Materials

Customer Service Officer

Liberty Savings Bank

Feb 2002 - Sep 2004 (2 years 7 months)

Serviced checking and savings accounts, organized office meetings and events, and managed office supplies. Handled the full loan-origination process from credit application through closing.

Customer Service Loan Origination Consumer Loans HELOC Banking Operations

Loan Officer / Teller

Republic Bank

Nov 1999 - Jan 2002 (2 years 2 months)

Opened and serviced consumer accounts, cross-sold banking products and services, handled cash, and processed electronic transfers within and between financial institutions.

Banking Customer Service Cash Handling Electronic Funds Transfer (EFT)Cross Selling