Looking for a job

Daniel Lips

@daniellips

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Customer support professional at Capita handling customer enquiries, billing processes and de-escalation.

Bulgaria

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What I'm looking for

I'm looking for on-site, hybrid or remote roles in Bulgaria, and suitable opportunities in Spain.

At Capita, I handle customer enquiries in an international service environment, focusing on accurate resolution and de-escalation. I also work with billing and administrative processes under strict data-protection requirements.

Across customer support roles and project-based freelance work, I’ve supported German banking customers with card and first-level fraud issues, and helped customers and employees with public-transport services. I’ve provided support by phone, email, chat and written correspondence, including billing enquiries, payment arrangements and subscription administration.

Experience

Work history, roles, and key accomplishments

Current

Customer Support

Current

Capita

Jan 2026 - Present (9 months)

Provided customer support in an international service environment, handling enquiries with a focus on accurate resolution, clear communication, and de-escalation. Managed billing and administrative processes under strict data-protection requirements.

Customer Service Billing Data Protection De escalation Salesforce Microsoft Office Remote Support Case Documentation

Current

Freelance Customer & Technical Support

Current

Self Employed

Nov 2020 - Present (5 years 11 months)

Provided customer service via phone, email, chat, and written correspondence across various projects. Handled technical support, billing enquiries, payment arrangements, contract renewals, and tariff advice with a focus on customer satisfaction.

Customer Service Technical Support Billing Payment Arrangement Contract Renewal Tariff Advice Communication Skills

Customer & Operations Support

CPM International

Jun 2025 - Dec 2025 (6 months)

Provided customer and employee support for public-transport-related services, including trip bookings, information requests, and subscription administration. Delivered 1st/2nd-level driver support covering shifts, vehicle allocation, accident handling, and operational support.

Customer Service Operations Support Booking Trips Subscription Administration Driver Support De escalation Communication Skills

Customer Service / Banking Support

TH Customer Service S.L.

Sep 2024 - May 2025 (8 months)

Provided phone and email support for German banking customers, including credit-card support, first-level fraud handling, card blocking, transaction enquiries, and application processing. Handled limit increases, instalment arrangements, and general service enquiries including insurance information.

Customer Service Banking Support Credit Card Support Fraud Management Card Blocking Transaction Inquiries Application Processing Insurance

Education

Degrees, certifications, and relevant coursework

General education, Portugal

School Qualification, General Education

1993 - 2008

Completed general education with a school qualification comparable to German lower/intermediate secondary education. Primary schooling was partly completed in Germany.