Open to opportunities

Val Abajoglu

@valabajoglu

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Risk Operation Analyst with expertise in fraud detection and prevention.

Bulgaria

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What I'm looking for

I seek a dynamic role in risk management where I can leverage my skills to enhance fraud prevention strategies and contribute to organizational growth.

I am a dedicated Risk Operation Analyst with a strong background in fraud detection and prevention, currently working at Crypto.com in Sofia. My role involves utilizing advanced detection tools to identify and act on fraudulent activities, ensuring the safety and integrity of financial transactions. I pride myself on my proactive approach, quickly adapting to emerging fraud trends and implementing effective strategies to mitigate risks. My experience in customer service has honed my communication skills, allowing me to liaise effectively with various departments and financial institutions.

Previously, I served as a Senior Customer Experience Associate, where I managed customer inquiries and mentored team members to enhance service quality. My leadership experience as a Customer Experience Team Leader at TTEC further developed my strategic planning and project management skills. I have a proven track record of improving key performance metrics and fostering team engagement through effective coaching and mentoring.

With a Bachelor’s degree in Physiotherapy and certifications in Lean Six Sigma and Negotiation, I bring a unique perspective to risk management. I am committed to continuous improvement and leveraging my analytical skills to contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Risk Operation Analyst

Current

Crypto.com

Jan 2023 - Present (2 years 5 months)

As a Risk Operation Analyst, I utilize detection tools to identify and act on fraud or money laundering activities, taking preventive measures to mitigate risks. I monitor emerging fraudulent trends and investigate suspicious activities, ensuring compliance with policies and legal requirements.

Fraud Detection Fraud Prevention Risk Management Investigation Communication Analytical Skills Team Collaboration Problem Solving Compliance Strategy Development

Senior Customer Experience Associate

Crypto.com

Aug 2020 - Jan 2023 (2 years 5 months)

Managed customer inquiries and escalations, ensuring high-quality service delivery. Acted as a Subject Matter Expert, mentoring team members and handling complex issues while maintaining communication with various departments.

Customer Service Team Leadership Escalation Management Mentoring Communication Performance Optimization Problem Solving SLA Management Ticketing Systems Quality Assurance

Customer Experience Team Leader

TTEC

Dec 2018 - Jul 2021 (2 years 7 months)

Defined and implemented strategies to achieve project goals, improved performance metrics, and mentored team members. Conducted regular meetings to address complex issues and enhance team engagement.

Team Leadership Project Management Performance Metrics Coaching Communication Problem Solving Strategy Development Quality Improvement Documentation

International Claims Adjuster

Euroins Insurance JSC

Dec 2016 - Dec 2018 (2 years)

Managed fraud claims and streamlined processes for establishing a new branch. Collaborated with senior management to develop new products and ensured compliance with industry standards.

Claims Management Fraud Detection Process Improvement Product Development Compliance Risk Assessment Communication Team Collaboration Strategic Planning Documentation

Claims Adjuster

AIG

Jul 2014 - Dec 2016 (2 years 5 months)

Resolved high-value claims through thorough investigation and documentation. Recognized as a Subject Matter Expert for claims handling and fraud prevention, contributing to team performance improvements.