Open to opportunities

Eva Jackson

@evajackson

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Coordinator specializing in training delivery, onboarding, process improvement and client success.

Netherlands

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What I'm looking for

I seek a role coordinating training, onboarding and customer-facing programs where I can improve processes, implement learning tech and lead cross-functional teams.

I am a detail-oriented coordinator with extensive experience managing training programs, client onboarding, and operational processes across corporate and event environments. I have led learning environment administration, supported (re)accreditation of training materials, and driven process improvements through automation and innovation.

I combine strong stakeholder communication with hands-on office and event management, team leadership, and coaching experience. My background includes customer success coordination, project and event management, and implementing learning technologies to enhance training delivery and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Knowledge Center Coordinator

Current

Bizzdesign

Aug 2020 - Present (5 years 3 months)

Own planning and administrative processes for training delivery, serve as primary contact for customers and internal teams, and lead development of eLearning and onboarding, driving process improvements via automation.

E Learning & Customer Success Process Improvement Stakeholder Management Onboarding Documentation Automation

Current

Freelance Event Manager

Current

Self Employed

Jul 2007 - Present (18 years 4 months)

Managed event operations for multiple clients including staff briefings, on-site team leadership, stakeholder coordination and post-event evaluation to drive continuous improvement.

Event Management Briefings Event Coordination Customer Experience Logistics

Smooth Office Operations Officer

De Buurtboer

Feb 2020 - Jun 2020 (4 months)

Managed office operations and facilities, handled onboarding/offboarding and personnel administration, and optimized people and facilities processes through development and automation.

Office Management Facilities Management Onboarding HR & Administration IT Support Inventory Management Process Automation

Head Coach & Trainer

Club Mondain

Sep 2017 - Mar 2020 (2 years 6 months)

Co-designed and delivered a vitality coaching program, led and built the coaching team, analyzed results and implemented process and policy improvements to increase program effectiveness.

Coaching Team Leadership Program Design Training Delivery Data Analysis Reporting Process Optimization Change Management

Projectleader / Event Manager

WOMEN Inc.

Feb 2017 - Sep 2017 (7 months)

Organized and coordinated fundraising events, managed internal and external communications to increase impact, and recruited and led ambassadors and volunteers during events.

Event Management Fundraising Communication Team Leadership Stakeholder Engagement Logistics Public Relations

Management Assistant

Heineken International

Apr 2013 - Jan 2017 (3 years 9 months)

Coordinated global conferences for finance and management directors across 50+ countries and managed international business development program communications and logistics for participants and trainers.

Event Coordination Executive Support Program Coordination Travel Coordination Cross Cultural Communication Scheduling

Management / Personal Assistant

Baarsma Wine Group

Mar 2010 - Mar 2013 (3 years)

Served as primary contact for management communications, oversaw facility management and procurement, and organized and supervised an office relocation and related refurbishment works.

Executive Assistance Facility Management Procurement Vendor Management Project Coordination Communication Stakeholder Management

Management Assistant

Novotel Amsterdam City

Sep 2007 - Mar 2010 (2 years 6 months)

Attended stakeholder meetings, managed minutes and action follow-up, assisted HR, accounting and technical departments, and supported communications during a major renovation.

Meeting Minutes Stakeholder Management Communication Administrative Support Coordination Issue Tracking

Education

Degrees, certifications, and relevant coursework

Better Health Academy

Certificate, Child Nutrition Coaching

2019 - 2020

Part-time nutrition coaching program focused on orthomolecular nutrition and psychological aspects of orthopedagogy to guide parents in feeding (sick) children; accredited by KTNO and recognized by BATC.

ExtraMile Academy

Certificate, Life Coaching

2015 - 2015

Life coaching course teaching practical tools to help adults break patterns and achieve positive behavioral change; accredited by the European Coaching Association and linked to BSL.

Stenden University

Bachelor of Business Administration, International Hospitality Management

2002 - 2007

Activities and societies: Internships at Sandals Negril Beach Resort and Hotel Wyswert; Wildlife Management semester in South Africa; BHV and Field Guide certifications.

Bachelor of Business Administration in International Hospitality Management with international internships and a wildlife management semester including field guide and first aid qualifications.