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Jhaell User

@jhaelluser

Message

I resolve IT support issues and maintain reliable datacenter systems.

Suriname

Message

What I'm looking for

I'm looking to apply my datacenter and Tier 1 support experience in a role where I can resolve software and hardware issues, improve IT procedures, maintain reliable systems, and deliver strong customer service.

I've supported YsecIT's datacenter environment by assessing system performance, optimizing configurations, and helping deploy and maintain critical applications in a high-availability environment.

I troubleshoot Microsoft software, hardware, and computer-system issues while creating documentation that streamlines IT procedures and troubleshooting for users and support teams.

At Yource, I resolved technical and customer issues across phone, email, and chat, achieving a 90% first-contact resolution rate for complaints.

Experience

Work history, roles, and key accomplishments

Datacenter Engineer/ IT Tier 1 Support

YsecIT

Feb 2025 - Jan 2026 (11 months)

Conducted system performance assessments and optimized configurations. Provided technical support for Microsoft products and maintained documentation for IT procedures.

Systems Performance Configuration Microsoft Products Troubleshooting Documentation Cross Functional Collaboration