brittney setoeBS
Open to opportunities

brittney setoe

@brittneysetoe

Highly motivated IT technician with exceptional support services experience.

Suriname

What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am a highly motivated IT technician with several years of experience in delivering exceptional support services. My strong interpersonal and communication skills have allowed me to build positive relationships with colleagues and clients, fostering a harmonious work environment. I thrive in fast-paced IT settings, where my adaptability and problem-solving abilities shine.

Currently, I work as a CRM & Process Automation Specialist at Finabank N.V., where I implement the Creatio CRM system to enhance organizational efficiency. My previous roles include ICT Channels Administrator and IT Technician, where I boosted team productivity and improved operational efficiency through strategic technology implementations. I am eager to expand my knowledge across various IT domains, including network administration, cybersecurity, and software development.

Experience

Work history, roles, and key accomplishments

Finabank N.V. logoFN
Current

CRM & Process Automation Specialist

Finabank N.V.

Apr 2024 - Present (1 year 2 months)

Implementing the Creatio CRM system to enhance organizational efficiency, aligning processes with corporate standards, and automating repetitive tasks to improve operational efficiency. Reporting directly to the IT Development Manager and supporting IT development initiatives.

Finabank N.V. logoFN

ICT Channels Administrator

Finabank N.V.

Jul 2022 - Apr 2024 (1 year 9 months)

Boosted team productivity through structured administration and enhanced POS and ATM applications. Monitored ATMs and POS systems for performance and security, while providing second-level support using the Top Desk ticketing system.

TD

IT Technician

Trusted Developer

Feb 2021 - Jan 2022 (11 months)

Provided comprehensive IT support services, engaged in network and system administration for Windows and Linux, and established a radio station with wireless internet capabilities for community service. Managed security systems and provided maintenance for IT equipment.

SN

IT Technician

Suriname Alcoholic Beverages N.V.

May 2018 - Jan 2022 (3 years 8 months)

Improved operational efficiency by modernizing workflows, overseeing network infrastructure, and providing helpdesk support. Enhanced communication through VOIP phone implementation and strengthened security measures.

Education

Degrees, certifications, and relevant coursework

brittney hasn't added their education

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Tech stack

Software and tools used professionally

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brittney setoe - CRM & Process Automation Specialist - Finabank N.V. | Himalayas