Eunice Khoza
@eunicekhoza
ICT Support Helpdesk Coordinator delivering responsive service across Microsoft 365 and D365.
South AfricaWhat I'm looking for
I’m an ICT Support Helpdesk Coordinator focused on delivering reliable first-line support. I handle diagnostics and resolve software, hardware, and network-related issues while keeping service delivery aligned to SLA expectations.
In my current role, I log, track, and manage helpdesk tickets using ITSM tools, support users across Microsoft 365 and D365, and coordinate helpdesk operations across multiple departments. I also compile and monitor daily reports for Business Applications/IoT, ICT Support, and PRP Support, and I conduct helpdesk training sessions to improve team capabilities and service delivery.
Before moving deeper into IT, I built strong operational foundations through hospitality and administration, including cooking in a fast-paced kitchen and supporting reception, events, and catering. I’ve also contributed to HR Transformation work, supporting bursaries, learnerships, BBBEE equity initiatives, and employee training programs—so I bring both customer-facing focus and structured process thinking.
Experience
Work history, roles, and key accomplishments
ICT Support Helpdesk Coord
Bidvest Prestige
Mar 2025 - Present (1 year 3 months)
Provide first-line technical support by diagnosing and resolving software, hardware, and network issues for internal users. Manage helpdesk tickets using ITSM tools, monitor SLA compliance, support Microsoft 365 and Dynamics 365 users, and handle IT procurement workflows including purchase orders and invoicing using D365 Finance & Operations.
Receptionist & Admin Support
Bidvest Prestige
Aug 2024 - Feb 2025 (6 months)
Managed communication systems using 3CX and operated switchboards to support day-to-day enquiries. Handled invoicing through Microsoft Dynamics 365 and Microsoft CE, scheduled meetings via the Bidvest Prestige intranet, and provided executive administrative support including board pack preparation and travel/logistics coordination.
HR Transformation Assistant
Bidvest Prestige
Jan 2024 - Mar 2024 (2 months)
Supported bursaries, learnerships, and BBBEE equity initiatives within the HR Transformation department. Streamlined HR processes and contributed to the development and management of employee training programs to support workforce skills development.
Kitchen Cook
Mercure Hotel
May 2023 - Oct 2023 (5 months)
Prepared meals for students in a fast-paced kitchen environment, ensuring timely and quality food service. Followed health and safety standards and supported smooth operations during peak hours by collaborating with kitchen staff.
Hospitality In-Service
Mercure Hotel
Completed in-service rotation across reception, event management, and kitchen operations. Assisted with guest check-ins and reservations using RESAweb, supported events and conferences, and coordinated catering while maintaining hygiene and food safety standards.
Education
Degrees, certifications, and relevant coursework
South West Gauteng College
National Diploma in Hospitality, Hospitality
Completed N4–N6 certificates and a National Diploma in Hospitality at South West Gauteng College.
Siyabonga Secondary School
Grade 12 (Matric), Secondary Education
Completed Grade 12 (Matric) at Siyabonga Secondary School in 2019.
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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