Kumaran PIllai
@kumaranpillai
I resolve service desk issues, support customers, and lead teams to meet service and sales targets.
South AfricaWhat I'm looking for
I've spent over eleven years at Altron resolving service desk calls, providing desktop support, troubleshooting equipment, and ensuring service level agreements are met.
I track open tickets, communicate updates to customers and vendors, identify weekly service trends, and escalate complex issues by priority. I've also trained and mentored new and junior staff while translating technical information for non-technical users.
Previously at Ignition, I led sales teams, delegated work, tracked targets, coached agents, and built a collaborative environment focused on customer service and performance.
Experience
Work history, roles, and key accomplishments
Service Desk Coordinator
Altron
May 2013 - May 2024 (11 years)
Resolved service desk calls using documented procedures, provided desktop support and troubleshooting, and ensured service level agreements were met. Trained and mentored new and junior staff while fostering positive customer experiences.
Team Leader
Ignition
Feb 2008 - Jun 2012 (4 years 4 months)
Set overarching team goals, delegated tasks, and created a positive work environment. Trained and developed sales agents, tracked sales targets, and provided constructive feedback to improve performance.
Education
Degrees, certifications, and relevant coursework
Meadowlands Technical High
Matric, General
Completed secondary education at Meadowlands Technical High, earning a Matric qualification in 1998.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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