Eunice Amachree

I've supported customers at Honest PPE Supply (now WellBefore), Barsys, and Hugz, translating complex product details into clear, practical guidance. I handle high-volume email and phone inquiries with empathy, urgency, and attention to detail.

At Honest PPE Supply, I led support through a holiday surge, warehouse relocation, and weather disruptions, clearing a 200+ ticket backlog and reducing response times from 48 hours to 4 hours. I also established critical-account response standards and maintained 95% customer satisfaction during operational disruption.

I've trained a team of 10 on compliance, product specifications, and de-escalation, reducing onboarding time by 40%. Working closely with Operations, Logistics, Warehouse, and Engineering teams, I resolve issues quickly while keeping customers informed.

Whether I’m troubleshooting smart cocktail devices, supporting therapeutic-product customers with discretion, or explaining PPE safety requirements, I focus on helping people find the right solution. I bring accurate data handling, strong documentation, and calm prioritization under pressure.