Eugienia Lindani Dube

Spearheaded re-engagement of dormant accounts, recovering revenue and expanding client lifetime value. Served as the sole point of contact for assigned accounts with zero escalations to senior staff while maintaining accurate Salesforce CRM records.

Managed multiple simultaneous webchat conversations in Calabrio, maintaining quality and speed under pressure. Resolved complex multi-channel queries at first contact and logged customer intelligence in Salesforce CRM to improve conversion and reduce escalations.

Delivered omnichannel customer service across phone, email, live chat, and in-person, driving high CSAT through proactive problem-solving. Processed refunds, exchanges, and customer onboarding with full accuracy and policy compliance.

Managed end-to-end freight documentation, client records, and high-volume data entry with zero discrepancies. Supported financial and operational reporting using Excel and Sage Accounting while coordinating scheduling and client communications.

Processed daily stock receipts (received, scanned, GRV'd, and reconciled) into inventory management systems to support accurate logistics operations. Tracked drivers and inbound/outbound stock and supported executive logistics administration including documentation, calendar management, and expenditure reporting.

Completed a Higher National Diploma in Business Management at Rosebank College (IIE) from 2014 to 2016.

Completed an NVQ Level 5 qualification in Transport & Logistics training.