Eugene Okango
@eugeneokango
Experienced IT Support and Implementation Manager with a focus on efficiency.
KenyaWhat I'm looking for
I am an experienced IT Support and Implementation Lead with a strong background in managing IT support operations and leading technology deployments. I specialize in troubleshooting complex technical issues, optimizing IT infrastructure, and ensuring seamless implementation of new systems. My focus on efficiency and user satisfaction allows me to bridge the gap between technical teams and business needs.
Currently, I serve as the IT Implementation & Support Lead at Buupass LTD, where I oversee the testing of client software before deployment and manage continuous integration and deployment (CI/CD). I ensure clear documentation of technical decisions and systems while acting as the main point of contact between developers, product managers, and clients. My previous experience as an Assistant Network Administrator at Vanguard Group of Companies further honed my skills in network management and technical support.
Experience
Work history, roles, and key accomplishments
IT Implementation & Support Lead
Buupass LTD
Jul 2023 - Present (1 year 11 months)
As the IT Implementation & Support Lead at Buupass LTD, I oversee the testing of client software, manage continuous integration and deployment, and ensure effective communication between developers and clients. My role involves troubleshooting technical issues and monitoring system usage to enhance operational efficiency.
IT Implementation & Support
Buupass LTD
Feb 2022 - Jul 2023 (1 year 5 months)
In my role as IT Implementation & Support, I provided maintenance for computer systems, offered remote and physical support to staff, and conducted field training for agents. I was responsible for installing software and drivers, as well as pitching systems to clients.
Assistant Network Administrator
Vanguard Group of Companies
Jun 2021 - Nov 2021 (5 months)
As an Assistant Network Administrator, I was responsible for monitoring and maintaining computer systems and networks. My duties included repairing and replacing equipment, installing hardware and software, and providing technical support across the organization.
Education
Degrees, certifications, and relevant coursework
SUSt Paul's University
Bachelor's Degree, Computer Science
2018 - 2021
Completed a Bachelor's Degree in Computer Science, focusing on software development, systems analysis, and network management.
SUSt Paul's University
Diploma, Information Technology
2017 - 2018
Earned a Diploma in Information Technology, covering essential IT skills including programming, database management, and network configuration.
Nairobi Pentecostal Church Academy
Kenya Certificate of Primary Education, Primary Education
Completed the Kenya Certificate of Primary Education, providing a foundational education in various subjects.
Kakamega School
Kenya Certificate of Secondary Education, Secondary Education
2013 - 2016
Achieved the Kenya Certificate of Secondary Education, completing a curriculum that included mathematics, sciences, and humanities.
Availability
Location
KenyaAuthorized to work in
Job categories
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