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Ethan Hackley

@ethanhackley

IT Support Specialist at Denver Public Schools who resolved 83% of 40–50 daily requests on first response for ~1,000 users.

United States

Message

At Denver Public Schools, I resolved 83% of 40–50 daily support requests on first response for ~1,000 users. I migrated 100+ devices to Windows 11 and prepared 250–300 devices for each state testing window.

While carrying the full technology workload, I also ran daily operations at West HS and West MS. I coordinated a ~$375K projector refresh, built Mac and e-sports labs within a $60K budget, and automated field trip approvals to process 100+ requests in under a minute.

Experience

Work history, roles, and key accomplishments

School Operations Manager

Denver Public Schools

Jan 2024 - Jan 2026 (2 years)

Ran daily operations for a 100-year-old building housing West HS and West MS while carrying the full tech load. Managed project and technology budgets up to ~$375K, initiated camera expansion, and delivered a full auditorium upgrade.

Project Management Budget Management Vendor Management Facilities Management Safety Compliance CDPHE ADA FERPA Jira Service Management

School Technology Specialist II

Denver Public Schools

Jan 2019 - Jan 2026 (7 years)

Resolved 83% of 40-50 daily requests on first response for ~1,000 users. Migrated 100+ devices to Windows 11 with Intune and Autopilot, and managed account provisioning across Active Directory, Microsoft 365, and Google Admin.

IT Helpdesk Analyst / Project Manager

SRS Acquiom

Jan 2017 - Dec 2018 (1 year 11 months)

Supported 100-150 onsite and remote employees across hardware, software, network, and cloud apps within SLA. Managed Active Directory and Google Workspace accounts and groups, and coordinated IT for an office relocation.

Active Directory Google Workspace Jira Service Management Onboarding Offboarding Reimaging Backup