At Houston Independent School District, I support 40+ Windows 10/11 endpoints and use Active Directory and Microsoft 365 Admin Center to resolve connectivity and authentication issues. My work helps maintain 99.7% uptime for critical training software.
I also administer identity and access for 160+ users and troubleshoot network connectivity using the OSI Model. Earlier, at Miami-Dade County Public Schools, I used Power BI and data analysis to inform planning, contributing to programs where proficiency rates improved from 14% to 65%.
