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@raylynnlandry
Results-oriented IT Specialist with a passion for EdTech solutions.
United StatesAs an IT Specialist with over 5 years of experience, I have dedicated my career to enhancing K-12 learning environments through effective technology solutions. My expertise lies in administering Google Workspace for Education and Microsoft 365/Azure AD, where I have successfully integrated various instructional platforms to streamline user experiences. I pride myself on blending deep technical knowledge with a strong commitment to customer service, ensuring that educators and students can focus on learning without technology interruptions.
Throughout my career, I have achieved significant milestones, such as reducing support tickets by 42% through the integration of Clever SSO and automating account processes with PowerShell, which cut account-creation time from a day to just 30 minutes. My role as an IT Help Desk Technician III at NOLA Public Schools has allowed me to maintain a 99.9% availability rate for essential educational tools, while my leadership in training and support has empowered staff and improved user confidence dramatically.
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Work history, roles, and key accomplishments
NOLA Public Schools
Jun 2024 - Present (1 year 5 months)
Administered Google Workspace, Microsoft 365, and Clever for 600 students and 75 staff, maintaining 99.9% availability. Integrated 8 curriculum apps via Clever SSO, eliminating duplicate log-ins and cutting "can't sign in" tickets by 42%.
General Dynamics Information Technology
Feb 2024 - Present (1 year 9 months)
Delivered Tier 1
2 remote support for 4,000+ naval personnel, resolving 30
40 tickets/day covering custom logistics and training apps. Authored SOP-aligned knowledge-base articles adopted by the team, shortening average resolution time by 18%.
CANO Esperanza Charter School
Jan 2021 - Present (4 years 10 months)
Administered Google for Education environment and 700+ devices across three campuses. Deployed ClassLink SSO, bringing 15 digital resources under one portal and raising daily student log-in success to 95%.
University Medical Center
Jan 2008 - Present (17 years 10 months)
Trained clinical staff on EPIC EHR and piloted paperless workflows that reduced chart errors by 25%. Supported departmental Windows servers, printers, and networked test devices while ensuring HIPAA compliance.
Degrees, certifications, and relevant coursework
Associate of Arts, Information Technology
Completed an Associate of Arts degree in Information Technology. Focused on foundational IT concepts and practical applications relevant to the field.
UOBachelor of Arts, Psychology
Earned a Bachelor of Arts degree in Psychology. Developed strong analytical and communication skills, with a focus on human behavior and cognitive processes.
Software and tools used professionally
United StatesYou can contact Raylynn and 90k+ other talented remote workers on Himalayas.
Message Raylynn
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