Open to opportunities

Raylynn Landry

@raylynnlandry

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Results-oriented IT Specialist with a passion for EdTech solutions.

United States

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What I'm looking for

I seek a role that fosters innovation in educational technology and supports professional growth.

As an IT Specialist with over 5 years of experience, I have dedicated my career to enhancing K-12 learning environments through effective technology solutions. My expertise lies in administering Google Workspace for Education and Microsoft 365/Azure AD, where I have successfully integrated various instructional platforms to streamline user experiences. I pride myself on blending deep technical knowledge with a strong commitment to customer service, ensuring that educators and students can focus on learning without technology interruptions.

Throughout my career, I have achieved significant milestones, such as reducing support tickets by 42% through the integration of Clever SSO and automating account processes with PowerShell, which cut account-creation time from a day to just 30 minutes. My role as an IT Help Desk Technician III at NOLA Public Schools has allowed me to maintain a 99.9% availability rate for essential educational tools, while my leadership in training and support has empowered staff and improved user confidence dramatically.

Experience

Work history, roles, and key accomplishments

Current

IT Help Desk Technician III / System Administrator

Current

NOLA Public Schools

Jun 2024 - Present (1 year 4 months)

Administered Google Workspace, Microsoft 365, and Clever for 600 students and 75 staff, maintaining 99.9% availability. Integrated 8 curriculum apps via Clever SSO, eliminating duplicate log-ins and cutting "can't sign in" tickets by 42%.

Google Workspace Clever PowerShell GAM

Help Desk Technician II

General Dynamics Information Technology

Feb 2024 - Present (1 year 8 months)

Delivered Tier 1
2 remote support for 4,000+ naval personnel, resolving 30
40 tickets/day covering custom logistics and training apps. Authored SOP-aligned knowledge-base articles adopted by the team, shortening average resolution time by 18%.

Tier 1 Support Remote Support Ticket Resolution Knowledge Base SOPs Logistics Applications

School-Based IT Coordinator

CANO Esperanza Charter School

Jan 2021 - Present (4 years 9 months)

Administered Google for Education environment and 700+ devices across three campuses. Deployed ClassLink SSO, bringing 15 digital resources under one portal and raising daily student log-in success to 95%.

Google For Education Device Management ClassLink Professional Development Nearpod

Administrative Coordinator

University Medical Center

Jan 2008 - Present (17 years 9 months)

Trained clinical staff on EPIC EHR and piloted paperless workflows that reduced chart errors by 25%. Supported departmental Windows servers, printers, and networked test devices while ensuring HIPAA compliance.

Windows Server HIPAA)HIPAA

Education

Degrees, certifications, and relevant coursework

Herzing University

Associate of Arts, Information Technology

Completed an Associate of Arts degree in Information Technology. Focused on foundational IT concepts and practical applications relevant to the field.

University of New Orleans

Bachelor of Arts, Psychology

Earned a Bachelor of Arts degree in Psychology. Developed strong analytical and communication skills, with a focus on human behavior and cognitive processes.