Jinxie G

I bring more than 12 years of IT support experience, including five years supporting users in a remote environment and more than two years leading support operations.

At Mesa Public Schools, I served as the primary escalation point for complex and high-priority technical issues, owning incidents from initial triage through resolution or engineering escalation. I coordinated responses during outages and service disruptions while helping prioritize workloads and keep users informed.

My hands-on support experience includes Microsoft 365, Google Workspace, Active Directory, SaaS applications, account access and identity issues, Windows systems, hardware, printers, browsers, network connectivity, and remote support tools. I've also handled device imaging and deployment, inventory tracking, account lifecycle requests, and support for a large and diverse user environment.

As a lead, I trained and mentored support specialists, created and maintained knowledge base documentation, identified recurring issues and support trends, and helped improve processes and consistency across the team. I'm comfortable balancing multiple priorities, troubleshooting independently, knowing when to escalate, and communicating technical information clearly to users with different levels of technical experience.

I enjoy solving problems, helping people get back to work, and making support processes better for both users and the teams supporting them. I'm especially interested in remote IT support, help desk, technical support, and application support roles where I can combine hands-on troubleshooting with the leadership and customer service experience I've built throughout my career.