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Ethan Bassey

@ethanbassey

I lead business analysis and delivery coordination for complex healthcare, telecommunications, insurance, and supply-chain systems.

United States

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What I'm looking for

I'm looking to lead business analysis and delivery coordination for complex system enhancements, using Agile or Waterfall methods to improve workflows, manage risk, and align technology outcomes with business goals.

I've supported HRSA's Electronic Handbooks system, coordinating design, development, implementation, change, release, testing, and documentation activities for State Title V funding workflows.

At UPS, I led an HR platform support-page redesign through stakeholder consultations and Visio mockups, contributing to a 40% increase in user satisfaction. I also implemented ETL and data warehousing solutions to strengthen analytics and reporting.

I've gathered, documented, analyzed, and prioritized business and technical requirements for AT&T software systems, network infrastructure, and customer-facing services. At Nationwide, I supported investment and retirement initiatives, insurance claims analysis, product implementation, stakeholder communication, and user training.

I bring an MBA, PMP certification, and practical delivery experience across Agile, Scrum, Kanban, Waterfall, SDLC, requirements gathering, risk management, testing, and change management.

Experience

Work history, roles, and key accomplishments

Senior Business Analyst

Matrix Point Solutions

Jan 2013 - Dec 2026 (13 years 11 months)

Senior Business Analyst at Matrix Point Solutions, supporting multiple client assignments across healthcare, telecommunications, insurance, and supply-chain sectors. Led a UI enhancement project at UPS that increased user engagement by 30%.

Agile Waterfall SDLC Requirements Gathering Business Process Modeling Risk Management Wireframing Data Analysis Azure DevOps Microsoft Visio SharePoint Power BI Tableau SQL Python .NET C#Salesforce Administration

Education

Degrees, certifications, and relevant coursework

University of South Wales

Master of Business Administration, Business Administration

2017 - 2018

Pursued a Master of Business Administration at the University of South Wales, focusing on business management and strategy.

Swansea University

Master of Science, Public Health and Health Promotion

2012 - 2013

Completed a Master of Science in Public Health and Health Promotion at Swansea University, emphasizing public health principles and health promotion strategies.