Looking for a job

ESTHER OSADUNKWU

@estherosadunkwu

Message

I resolve customer issues across chat and passenger services with empathetic, efficient support.

Canada

Message

What I'm looking for

I'm looking for a customer support role where I can resolve customer questions through chat, email, or phone, contribute to a reliable team, and continue growing my communication and problem-solving skills.

At Inteflex Global Services Limited, I manage 20–30 customer chat conversations daily, resolving routine issues quickly while keeping communication clear and customer-focused.

I resolve approximately 80% of routine concerns without escalation, maintain under-five-minute response times, and document around 30 interactions each day.

Previously at Air Peace Limited, I assisted 50–100 passengers per shift with check-in, boarding, baggage, flight information, schedules, and travel inquiries.

I bring patience and empathy to difficult interactions, manage multiple requests during high-volume periods, and escalate complex concerns with the information teams need to act quickly.

Experience

Work history, roles, and key accomplishments

Chat Assistant/Customer Support Executive

Inteflex Global Services Limited

Jan 2025 - Jun 2026 (1 year 5 months)

Managed 20-30 customer conversations daily through online chat, resolving approximately 80% of routine issues without escalation. Maintained under 5-minute response times and documented 30 interactions daily.

Customer Service Online Chat Support Problem Solving Multitasking Data Entry CRM Platforms Communication Skills

Passenger Service Executive

Air Peace Limited

Feb 2020 - Jan 2023 (2 years 11 months)

Assisted 50-100 passengers per shift with check-in, boarding, flight information, and baggage. Handled complaints with empathy and escalated complex issues to supervisors.

Customer Service Passenger Assistance Problem Solving Multitasking Documentation Communication Skills