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Esther Opiyo

@estheropiyo

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Experienced travel specialist with a focus on customer support.

Kenya

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth in travel management.

I am a dedicated Travel Specialist with extensive experience in providing end-to-end travel support for clients worldwide. Currently, I serve as the Travel Experiential Lead at GOTGE Adventures LTD, where I have managed over 500 client trips, ensuring high levels of satisfaction through responsive and empathetic customer support. My role involves itinerary planning, bookings, cancellations, travel coordination and offering guide services, and real-time resolutions across various communication channels, including WhatsApp, email, and calls.

In addition to my travel expertise, I have a background in research and IT support, having interned at the Kenya Revenue Authority and Kenya Airways Limited.

My diverse skill set includes managing client relationships, coordinating with hotels and airlines, and handling financial transactions related to travel logistics.

I am passionate about creating seamless travel experiences and building trust with clients through engaging communication and community mobilisation.

Experience

Work history, roles, and key accomplishments

Current

Travel Experiential Lead

Current

GOTGEAdventuresLTD

Sep 2019 - Present (5 years 9 months)

As a Travel Experiential Lead, I provide end-to-end travel support for clients globally, managing itinerary planning, bookings, and cancellations. I coordinate with hotels and airlines to ensure seamless experiences while maintaining high client satisfaction through effective communication and relationship management.

Customer Support Relationship Management Budget Management Social Media Management Project Management Communication Organizational Skills

Research Intern

Kenya Revenue Authority

Jan 2020 - Jan 2021 (11 months)

During my internship at Kenya Revenue Authority, I assisted with research projects, prepared materials, and participated in team meetings. I effectively communicated updates and maintained organized research schedules.

Research Assistance Team Collaboration Communication Time Management Organizational Skills

IT Support Intern

Kenya Airways Limited

Jan 2020 - Jan 2021 (1 year)

As an IT Support Intern at Kenya Airways, I provided technical support for software, hardware, and network issues. I assisted in troubleshooting problems and monitored network services to ensure reliability and availability.

Technical Support Troubleshooting Support Software Hardware

Education

Degrees, certifications, and relevant coursework

Kenya Revenue Authority

Internship, Research

2020 - 2020

Assisted with research projects, prepared research materials, including presentations, and participated in team meetings, providing progress updates.

Kenya Airways Limited

Internship, Information Technology

2019 - 2020

Provided IT services and support required to keep Kenya Airways’ Systems operating effectively, including technical support for software, hardware, and network.