At MTN Nigeria – Fixed Broadband, I lead a team of over 30 telesales representatives across multiple states. I drive lead generation and customer acquisition, and monitor performance against sales and service KPIs.
I use Excel and Power BI to develop sales tracking reports and performance dashboards, while analyzing customer behavior and sales trends to identify growth opportunities. I also oversee lead tracking and follow-up through CRM systems.
As a Telesales Agent & Customer Management at MTN Nigeria – Fixed Broadband, I generated and qualified leads, promoted broadband products, and converted prospects into customers. I was awarded the MTN FibreX Sales Champion Award for January–August 2026.
Earlier, as a Customer Service Representative at MTN Marina Connect, I handled customer inquiries and complaints and supported retention through proactive engagement. I was also a Graphic Designer at Generations Media, creating digital and print campaign assets.
