Esther Olotu

I’m a dynamic, results-oriented Customer Experience Specialist with extensive experience in international client relations, conflict resolution, and administrative excellence. I serve as a primary point of contact for complex customer inquiries across phone, email, and live chat.

In my current role as a Senior Customer Experience Specialist (CSR) at Apex Global Solutions (Remote), I manage high-volume accounts using empathy-driven communication and advanced conflict-resolution techniques. I also collaborate with cross-functional teams to streamline customer onboarding, and I track and report on KPIs to implement proactive solutions for client retention.

Previously, as a Customer Service Representative at Phoenix Lead / Affordable Home Solutions USA, I handled inbound inquiries about affordable housing programs, eligibility, and applications. I managed and qualified leads within the CRM, resolved documentation and scheduling issues, and coordinated internal departments to move clients from lead inquiry to service fulfillment.

Earlier in my career, I delivered end-to-end customer support as a Customer Service Representative / Beauty Consultant at Oriflame Nigeria, providing personalized consultations and resolving delivery discrepancies with empathy. I also worked as a Client Relations & Support Officer at Stellar Horizon Consulting & Training, managing corporate registrations, resolving scheduling and technical issues, and analyzing post-training feedback to continuously improve the participant experience.