Esther Okogwu
@estherokogwu
Dedicated customer service professional with a background in banking and retail.
NigeriaWhat I'm looking for
I am a dedicated individual with a strong background in banking, retail, and hospitality. My experience as a Customer Service Officer at Polaris Bank has honed my skills in providing exceptional customer service, resolving complaints, and ensuring compliance with financial regulations. I thrive in fast-paced environments, where I can multitask effectively while maintaining operational efficiency and customer satisfaction.
Throughout my career, I have demonstrated my ability to manage customer relationships and enhance satisfaction, whether it’s through processing transactions accurately or collaborating with internal teams to improve customer experience. My educational background in Educational Administration and Planning, combined with certifications in Human Resource Management and Customer Relationship Management, has equipped me with the knowledge and skills necessary to excel in my field.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Polaris Bank
Sep 2024 - Present (9 months)
Provide excellent customer service by addressing inquiries, resolving complaints, and assisting with banking transactions. Ensure customer satisfaction through prompt and professional service while maintaining compliance with banking regulations.
Cashier Officer
GABSDAN Ventures
Apr 2024 - Jul 2024 (3 months)
Processed customer transactions accurately and efficiently while managing cash registers and maintaining financial accuracy. Assisted customers with inquiries and ensured excellent service delivery.
Customer Service Personnel
Artoria Restaurant
Apr 2023 - Apr 2024 (1 year)
Assisted customers with inquiries, orders, and complaints to ensure satisfaction. Managed reservations and coordinated with kitchen and service teams for smooth operations.
Home Economics Teacher (NYSC)
Zappa Mixed Secondary School
Apr 2023 - Dec 2023 (8 months)
Conducted practical sessions for over 100 students in Home Economics, providing hands-on learning experiences and ensuring a comprehensive understanding of the subject matter.
Customer Service Officer
Tastia Restaurant
Dec 2022 - Feb 2023 (2 months)
Streamlined the order-taking process and implemented packaging procedures, reducing order errors and enhancing customer satisfaction. Engaged with customers to address inquiries and concerns.
Education
Degrees, certifications, and relevant coursework
Ebonyi State University
Bachelor of Education, Educational Administration and Planning
2021 -
Studied Educational Administration and Planning, focusing on the principles and practices of managing educational institutions effectively.
Availability
Location
NigeriaAuthorized to work in
Job categories
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