Open to opportunities

Esther Lawrence

@estherlawrence

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Detail-oriented professional with expertise in HR and customer support.

Nigeria

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth.

As a detail-oriented and versatile professional, I bring over 3 years of proven experience in Human Resources, Virtual Assistance, Administration, and Business Development. My journey has equipped me with skills in candidate sourcing, recruitment coordination, and client relationship management. I thrive in dynamic environments, leveraging my adaptability and excellent communication skills to support executive-level operations effectively.

In my recent role as a Business Development Manager at Cedar Global Logistics, I successfully researched market trends and developed lead generation strategies that contributed to significant business growth. My experience as a Human Resource Assistant at RoyalKimons Housing Agency involved coordinating recruitment processes and managing client communications, ensuring compliance with HR policies while maintaining a high standard of service. I am passionate about improving workflow efficiency and fostering strong relationships with clients and team members.

Experience

Work history, roles, and key accomplishments

Business Development Manager

Cedar Global Logistics Canada

Mar 2025 - May 2025 (2 months)

Researched market trends and developed lead generation strategies to support business growth. Converted leads into active clients and partners by handling inbound calls and follow-ups, maintaining a high conversion rate.

Market Research Lead Generation Business Development Sales

Client Support Representative

Friska Farm Limited

Nov 2023 - Dec 2024 (1 year 1 month)

Managed support interactions with over 50 clients daily, achieving an 85% first-contact resolution rate. Responded to 150+ customer emails daily, prioritizing urgent needs and reducing response times by 40%.

Customer Service Communication

Junior Data Analysts

Ogilvy

Jan 2023 - Oct 2023 (9 months)

Analyzed customer sentiment and engagement trends across social platforms. Created actionable insights to support marketing and customer relationship strategies.

Data Analysis Marketing Strategy Customer Relationship Management

Customer Service Representative

Tahila Food And Beverages

May 2018 - Feb 2020 (1 year 9 months)

Resolved over 100 daily customer inquiries via phone and email, consistently scoring a 95% satisfaction rate. Identified and reported service trends, contributing to a 15% improvement in internal support processes.

Customer Service Inquiry Resolution Customer Satisfaction Communication Relationship Management

Education

Degrees, certifications, and relevant coursework

Ignatius Ajuru University

B.Ed. Educational Psychology, Guidance, and Counseling, Educational Psychology, Guidance, and Counseling

Completed a Bachelor of Education degree focusing on Educational Psychology, Guidance, and Counseling. Gained foundational knowledge in psychological principles and counseling techniques relevant to educational settings.

NYSC

Certificate of Completion, National Youth Service Corps

Obtained a certificate of completion from the National Youth Service Corps (NYSC). This program is a mandatory one-year service for Nigerian graduates.

ALX Africa

Training Certificate, Virtual Assistant Training

Completed the ALX Africa Virtual Assistant Training program in November 2024. Developed skills essential for virtual assistance roles, including administrative support and digital tools proficiency.