ESTHER KAMANDE
@estherkamande2
HR professional driving employee engagement, recruitment efficiency, and skills development.
KenyaWhat I'm looking for
I am an enthusiastic HR professional with hands-on experience transforming HR practices to create positive work environments and boost productivity. I led recruitment and training initiatives that reduced staff turnover by 25% and raised workforce capability.
Across roles from HR assistant to HR manager, I coordinated end-to-end recruitment, resolved employee relations issues, and revised HR policies to align with corporate goals and Kenyan labor law. I have experience improving customer-facing processes and implementing feedback systems that enhanced service delivery.
I hold a Bachelor of Business Administration (HR option), a diploma in Business Administration (Cooperative Management), and CHRP certification in progress; I am committed to continuous professional development and applying pragmatic HR solutions to support organizational growth.
Experience
Work history, roles, and key accomplishments
HR Manager
Shell
Jan 2019 - Dec 2023 (4 years 11 months)
Spearheaded transformation of HR practices at the Bypass branch, reducing staff turnover by 25% through targeted recruitment strategies and implementing comprehensive training programs that improved employee productivity and satisfaction.
Human Resource Assistant
Tembo Sacco Society Limited
Jul 2016 - Dec 2018 (2 years 5 months)
Coordinated end-to-end recruitment and improved new-hire quality, facilitated employee relations and conflict resolution, and assisted in revising HR policies to align with corporate standards.
Customer Service Executive
Airtel Money
Sep 2015 - May 2016 (8 months)
Maintained high customer satisfaction for Airtel Money services by promptly resolving inquiries and helping implement a quick-response system that reduced wait times and increased customer loyalty.
Customer Service Intern
Stima Sacco Society Limited
Jan 2015 - Mar 2015 (2 months)
Supported credit department by ensuring accurate loan documentation and helped implement a customer feedback mechanism to streamline credit processing and improve service delivery.
Education
Degrees, certifications, and relevant coursework
College of Human Resource Management
Certified Human Resource Professionals, Human Resource
2025 -
Pursuing Certified Human Resource Professionals certification at the College of Human Resource Management beginning May 2025.
Co-operative University
Bachelor of Business Administration, Human Resource
2016 - 2019
Bachelor of Business Administration with a Human Resource option completed at Co-operative University between 2016 and 2019.
Co-operative University
Diploma in Business Administration, Cooperative Management
2012 - 2015
Diploma in Business Administration with a focus on Cooperative Management completed at Co-operative University from 2012 to 2015.
Availability
Location
KenyaAuthorized to work in
Job categories
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