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Esther Idimi

@estheridimi

I resolve complex customer, billing, and contractor support issues across fintech and healthcare platforms.

Nigeria
Message

What I'm looking for

I'm looking to contribute my customer support, technical support, billing, and fintech experience while taking on new challenges, developing professionally, and helping a collaborative team support company growth.

At Deel, I provide end-to-end email and chat support for fixed-rate, pay-as-you-go, milestone, and Employer of Record employees, coordinating with Finance, Legal, HR, payroll, and project teams to resolve payment, compliance, and contract issues.

Previously at Cavista Technology (Axxess), I investigated billing discrepancies and supported customers and Home Health agencies through screen-sharing sessions on healthcare solutions. I also founded Born With a Purpose, leading a four-person team delivering annual IT, employability, entrepreneurship, and life-skills training across approximately 20 high schools in Lagos State.

Experience

Work history, roles, and key accomplishments

Deel logoDE
Current

Customer Support Specialist

Mar 2025 - Present (1 year 7 months)

Provided end-to-end support to contractors under various billing models, ensuring seamless onboarding, payment processing, and compliance. Acted as primary contact for EOR employees, assisting with payroll, benefits, and contract clarifications.

Education

Degrees, certifications, and relevant coursework

University of Port Harcourt logoUH

University of Port Harcourt

Bachelor's in Accounting, Accounting

2005 - 2009

Pursued a Bachelor's degree in Accounting, gaining a strong foundation in financial principles and analytical skills.

Tech stack

Software and tools used professionally

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