Open to opportunities

Esther Ibizugbe

@estheribizugbe

Senior customer success and account management leader driving retention, adoption, and ROI-backed growth through data-driven operations.

Nigeria

Message

What I'm looking for

I’m looking for a customer success role where I can drive retention and adoption using clear KPIs and ROI storytelling, partner with sales and operations, and improve customer outcomes through disciplined process and accurate reporting.

I’m a customer success and account management professional with 10+ years of experience spanning customer success, business operations, and finance. I help B2B clients achieve fast time-to-value through structured onboarding, clear adoption guidance, and hands-on relationship management.

I’m known for presenting KPI-driven, ROI-backed insights to executives and stakeholders. I track performance, surface risks early, and partner cross-functionally to remove blockers so customers consistently experience measurable value.

I’ve managed 50+ corporate clients as a primary point of contact and improved portfolio outcomes through upselling and expansion. I’ve led executive-level communications, delivered performance reporting, and supported retention strategies that translate into sustained growth.

Alongside customer-facing responsibilities, I bring strong finance and operations expertise, covering AP/AR, payroll processing, bank reconciliation, general ledger work, financial reporting, and GAAP-aligned practices using tools like QuickBooks, Salesforce, and SAP. I’m highly prepared for remote collaboration and time-zone-based teamwork, reporting accuracy and quality, and customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Bookkeeper / Accountant

Current

Cybersecurity Institute at Lab Four

Jan 2026 - Present (5 months)

Recorded and categorized daily financial transactions and maintained GAAP-aligned records in QuickBooks. Managed AP/AR, bank and general ledger reconciliations, payroll processing, and prepared balance sheets, income statements, and P&L reports.

Quickbooks Bank Reconciliation General Ledger Payroll Processing Financial Reporting GAAP Compliance

Customer Relationship Manager

Sears Security Limited

Dec 2013 - Dec 2025 (12 years)

Managed 50+ corporate B2B client accounts as the primary point of contact, driving retention and customer satisfaction. Led onboarding and adoption to achieve fast time-to-value, identified upsell opportunities, and delivered ROI-focused executive communication that supported ~20% portfolio growth.

B2B Account Management Client Onboarding Customer Retention Upselling Executive Communication Billing & Invoicing

Customer Service / Accounts Officer

Santander Bank

Aug 2013 - Nov 2013 (3 months)

Served as a primary point of contact for corporate clients, resolving inquiries and providing financial guidance. Managed multiple client accounts while meeting SLA and compliance requirements and supporting internal efforts to improve adoption of financial services.

Client Services Account Management SLA Management & Compliance Client Inquiries Process Support

Project / Account Officer

Data Research Services Solutions

Apr 2011 - Nov 2013 (2 years 7 months)

Managed 50+ client accounts and achieved 90%+ customer satisfaction through proactive engagement. Created and delivered client support documentation that reduced inbound requests by 20% and maintained accurate client data for reporting and strategic insights.

Client Account Management Documentation Customer Satisfaction Data Management Relationship Management Process Improvement

Customer Account Officer

Peverel Property Management

Sep 2012 - Dec 2012 (3 months)

Maintained regular communication with client accounts to ensure timely issue resolution. Conducted follow-ups and status updates, reducing outstanding issues by 15%, and prepared client reports while meeting SLA requirements.

Client Account Management Issue Tracking Timely Follow Ups Status Reporting SLA Client Reporting