Open to opportunities

Esther Akpan

@estherakpan2

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Customer Experience Representative combining CRM, data accuracy, and revenue-focused customer service.

Nigeria

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What I'm looking for

I’m looking for a customer-facing role where I can use CRM/data accuracy, clear communication, and revenue-focused support to reduce complaints, streamline order handling, and grow customer loyalty within a collaborative team.

I’m a detail-oriented Customer Experience and administrative support professional who strengthens customer loyalty through friendly, on-brand communication and fast, accurate resolutions. At The Niovo Atelier, I managed client inquiries across in-person and digital channels (WhatsApp and Instagram), shared timely order updates, maintained clean customer records and order logs, and directly generated 16.5M in revenue by closing 47 customer transactions.

I also bring a strong operations mindset from teaching and sales roles—supporting smooth documentation, tracking records, and improving engagement and outcomes. From my NYSC placement as an Economics teacher (including maintaining records for 50% of students and achieving 95% assignment completion) to my contract sales work where I generated 50+ leads and contributed to a 20% increase in client onboarding, I consistently aim to streamline processes and elevate customer experience.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Representative

Current

The Niovo Atelier

Dec 2025 - Present (5 months)

Managed customer inquiries across in-person and digital channels and provided product guidance on sizes, fabrics, pricing, and availability. Closed 47 transactions generating 16.5M in revenue and shared timely order updates to reduce complaints and improve trust.

Customer Service CRM Order Management Sales Closing Client Inquiries Record keeping WhatsApp And Instagram Support

Economics Teacher

Nysc National Service

Sep 2024 - Aug 2025 (11 months)

Facilitated interactive economics lessons to improve student engagement and participation. Maintained records for 50% of students, developed weekly assignments, and achieved a 95% assignment completion rate.

Lesson planning Documentation Grading Classroom Management

Sales Associate

The Borderless Tech HQ International Ltd

May 2024 - Aug 2024 (3 months)

Researched and generated 50+ client leads, contributing to a 20% increase in client onboarding. Guided clients through registration and service setup and promoted mobile app features to improve adoption and workflow.

Lead Generation Client Onboarding Customer Support Relationship Building

Sale Representative and Receptionist

Nectar Cakes and Ice-Cream

Sep 2020 - Oct 2020 (1 month)

Handled customer enquiries and calls related to orders, feedback, and general questions while supporting ongoing customer patronage. Recorded sales and expenses to support monthly financial reporting and maintained clear communication with customers.

Phone Support Sales Reporting Expense Reporting Relationship Management Data Entry

Cake Baker and Decorator Intern

Pavian Cakes

Apr 2018 - Feb 2020 (1 year 10 months)

Prepared and decorated cakes according to client specifications and delivered orders on schedule. Maintained daily records of expenses, cake production, and designs while collaborating on new cake designs and color combinations.

Cake Cake Decoration order fulfillment Production Scheduling Client Specification Execution Expense And Production Record Keeping Design & Development Team Collaboration