Adebukola Aina

I am a results-oriented Customer Service Representative dedicated to professionalism and excellence in client interactions. My approach combines diplomatic communication with a composed demeanor, allowing me to effectively address client inquiries and maintain comprehensive records using company software. I am committed to nurturing customer loyalty through prompt issue resolution and have a proven track record of consistently surpassing customer expectations.

In my current role at AAJ Express, I manage high volumes of inbound and outbound calls, utilizing CRM tools like Zoho Desk to escalate customer inquiries and provide timely updates on shipments. My previous experiences at FastestCakes and PalmPay have honed my ability to investigate and resolve customer concerns, maximize satisfaction, and train new employees on customer service standards. I take pride in my ability to analyze customer feedback and improve service delivery, ensuring that I meet and exceed performance targets.

With a Bachelor of Science in Tourism and Hospitality Management from Kwara State University, I bring a unique perspective to customer service, understanding the importance of creating positive experiences. I am eager to leverage my skills and experiences to contribute to a dynamic team that values customer satisfaction and continuous improvement.