Open to opportunities

Esther Adeyemi

@estheradeyemi1

Message

Customer support professional with 8 years of frontline experience restoring trust through empathy and precision.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can be the calm, reliable voice in high-volume customer support. I want to resolve complaints fast, communicate clearly, and turn recurring issues into practical improvements with a supportive team.

I’m a customer-focused professional with 8 years of frontline experience serving high volumes of clients daily. I’m known for resolving complaints with calm, empathy, and precision—so every customer interaction ends with trust restored.

In my roles, I handle documentation, report writing, and accurate record-keeping while coordinating across teams. I also translate recurring client issues into actionable improvements, helping create a reliable support-to-feedback loop.

I’ve served 50+ customers daily, managed POS transactions and daily cash reconciliation with 100% accuracy over 8 years, and flagged recurring complaints to management. When it matters most, I’m ready to be the calm, reliable voice that keeps users trusting didii.

Experience

Work history, roles, and key accomplishments

Corp Member - Urban Planning

Urban Planning Support

Jun 2025 - May 2026 (11 months)

Produced detailed planning documentation and written reports, coordinated field findings and regulatory reviews across departments, and collected site-visit data to support assigned responsibilities.

Report Writing Record keeping Stakeholder Engagement Process documentation

Freelance Architectural Designer

Self Employed

Sep 2023 - Jan 2024 (4 months)

Translated complex architectural design decisions for non-technical clients, managed expectations, and delivered projects end-to-end from brief through final delivery within deadlines.

Client Communication Requirements Gathering Managing Expectations Remote Collaboration