Desire Ndukwe

I’m a customer-focused, results-driven Customer Service Professional with a Bachelor’s degree in Guidance and Counselling and over two years of combined experience in customer engagement, advisory support, and front-line service delivery. I bring strong communication, documentation, and conflict-resolution skills, with fluency in English and Hausa.

In my current role, I deliver professional and personalized customer service to walk-in and returning clients, increasing repeat visits by approximately 20% through relationship management and follow-up communication. I resolve over 90% of customer complaints on first contact, process sales transactions with 100% accuracy, and maintain inventory records that reduce stock discrepancies by 15%.

Previously, I served as a Counselor at the School of Hygiene, where I provided one-on-one academic and personal counseling, supported students with personal development and stress management, and handled complaints with professionalism and discretion. I maintained confidential student records in compliance with institutional standards, conducted orientation and awareness sessions, and prepared periodic reports on counseling outcomes.

Earlier, as a Front Desk Assistant / Cyber Cafe Operator, I helped customers with printing, scanning, typing, and online registration services, managed daily cash transactions, and provided basic technical assistance. I’m energized by fast-paced environments where I can maintain high service standards, collaborate with teams, and continuously improve workflow efficiency.