Ester Dinkin

Lead requirements-gathering and stakeholder coordination across multiple concurrent Microsoft Cloud and endpoint-management initiatives, translating business needs into technical solutions adopted enterprise-wide. Deliver advanced, service-oriented, customer-facing support, troubleshooting and resolving complex technical issues in high-visibility environments for a global user base.

Served as a central point of coordination across Security, Infrastructure, and Support functions, maintaining strong working relationships with stakeholders across the business. Developed short- and long-term IT/ERP goals, ensuring hardware and software investments met business requirements and proactively resolved systems issues.

Delivered onsite, offsite, and remote support for hardware, operating systems, networks, and applications in a 24x7, high-uptime production environment. Installed and configured desktops, laptops, printers, and mobile devices with minimal service disruption.

Trained in computer network management; maintained full operational proficiency across Microsoft Office, Windows XP/7/10, iOS/mobile platforms, and PC hardware (Dell, IBM). Managed network folder structures and access permissions in a high-security environment.

Completed Project Management certification from Azrieli College of Engineering in 2018.

Completed Network Administrator certification from Hacker U in 2017.

Completed System Administrator Specialist certification from the Israel Defense Forces in 2010.

Completed Network Administrator certification from the Israel Defense Forces in 2009.

Pursued a Bachelor of Arts in Business Administration with a specialization in IT, Big Data, and Business Technologies.

Completed Generative AI certification from Microsoft in 2026.

Completed Azure Fundamentals (Cloud Solutions) certification from Microsoft in 2023.