Edward Cobbs

I am a results-driven IT professional with over 15 years of experience in technical support, systems administration, and IT infrastructure management, currently leading Desktop/Device Management for a federal agency. I oversee device lifecycle, asset management, imaging and deployment, and both remote and in-person end-user support while ensuring compliance with federal standards.

I have supported U.S. embassies worldwide, coordinated secure onboarding with PIV/CAC workflows, and collaborated with system administrators on Active Directory, Azure AD, VPN, and Intune escalations. My background includes cloud computing, cybersecurity, and IT service management, with a track record of improving operational efficiency and implementing secure IT solutions.

Notable achievements include leading a zero-downtime domain migration and being consistently ranked among top ticket closers; I prioritize secure, reliable IT operations and thrive guiding cross-functional teams to deliver high-quality support.