At LEAN SOLUTIONS GROUP, I led service delivery for a U.S. logistics account with 19 business units and 105 employees. I raised Operational Performance Index scores from approximately 50–60 to 90+ through KPI follow-up, performance accountability, and operational improvement.
As Operations Manager, I managed up to 19 client accounts and 135 employees. I partnered with Client Success and senior operations leadership to expand the TEN Leasing account from 2 to more than 60 employees.
I improved gross profit margin from 36% to 48% by engaging clients, identifying root causes, and coordinating corrective actions. I also prepared and presented client business reviews with operational insights.
Earlier, I supported logistics and financial workflows as a Logistics Coordinator, and worked in customer service and sales roles at TELEPERFORMANCE, ACCEDO 24-7, and ATENTO. I hold a Technologist in Business Management qualification from SENA and a Lean Six Sigma Yellow Belt.
