Alejandra Daza García

I've supported operations at Foundever, leading a 15-member team in a KPI-driven environment and aligning daily execution, coaching, and performance priorities with business objectives.

I analyze operational metrics, quality results, payment performance, and customer interactions to identify trends, determine root causes, and develop improvement strategies. I partner with Quality Assurance, Workforce Management, Payroll, Training, and Operations Leadership to resolve issues and maintain business continuity.

Previously, I managed high-volume customer service and collections interactions, negotiated payment solutions, documented account activity in Salesforce, and adapted communication strategies to improve quality, productivity, and customer experience.

As an Industrial Engineer, I also bring administrative operations experience in billing, bank reconciliations, inventory monitoring, reporting, and documentation. I use Excel, ChatGPT, and Microsoft Copilot to streamline planning, follow-up, and operational workflows.