At Iron Mountain USA, I managed end-to-end O2C collections for B2B enterprise and public-sector accounts across North America. I used Oracle Cloud and Salesforce to resolve payment disputes, reduce overdue balances, and protect cash flow.
I reduced bad debt by 40% within my first three months and recovered over $1M in overdue balances aged 180+ days across 18 corporate accounts. I did this through targeted escalation, negotiated payment plans, and root-cause resolution.
I also led the regional rollout of a customer data synchronization ecosystem integrating Salesforce and Oracle Cloud, aligning Commercial, Operational, and Accounting workflows across Central and South America. At Kuehne + Nagel SAS, I managed part of the Accounts Receivable ledger and improved portfolio DSO against corporate performance targets.
Most recently, at Peter Burwash International (PBI Tennis Academy), I managed daily operations and B2C collections across a multi-site academy in Dubai. I also organized and delivered UTR tournaments, supporting logistics, player satisfaction, sponsorship, and profitability.
