Cheo Frankline Ngwa

I've supported customers across roadside assistance, travel, billing, and sales environments, resolving urgent issues while delivering calm, solution-driven service.

At Agero, I responded to emergency roadside calls, assessed vehicle issues and locations, and coordinated towing, jump-starts, fuel delivery, and lockout services with third-party providers. I documented cases in CRM systems and handled high call volumes while supporting positive customer experience ratings.

Through Arise Virtual Solutions and Carnival Cruise Line, I've managed billing adjustments, refunds, bookings, cancellations, itinerary changes, payments, and customer concerns. I've also promoted products and services, used de-escalation techniques, and met customer satisfaction, quality, and call-handling targets.

Previously, I sold diagnostic software at KMER Outsourcing, achieved weekly sales targets, and trained new sales agents. I'm seeking an entry-level opportunity where I can apply my customer service, sales, communication, and organizational skills to support company growth.