
Fon koh Liza Enjeh
@fonkohlizaenjeh
I support customers, coordinate transport operations, and handle inquiries across phone, email, and remote channels.
What I'm looking for
I've supported passengers and clients at Nso Boyz Transport Company, handling inquiries, ticket sales, seating coordination, and scheduled bus departures.
At ZipZap Delivery Service, I helped supervise daily operations, coordinate with customers, and implement ideas to increase public awareness and grow the customer base. During logistics internships at NTOCAM and Trans Afric, I supported documentation, inventory, shipment tracking, and transport data organization using Excel.
I've completed TaskUs/UnitedHealthcare customer service and call-center training covering inbound interactions, member support, privacy, HIPAA-related concepts, Medicare, Medicaid, DSNP, and professional call handling.
I'm fluent in English, have elementary French, and bring patient communication, active listening, data-entry, and remote-work readiness to customer support roles.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Nso Boyz Transport Company
Jan 2024 - Dec 2024 (11 months)
Provided professional customer support and responded to passenger inquiries. Managed ticket sales and coordinated passenger seating for accurate and timely boarding.
Education
Degrees, certifications, and relevant coursework
Higher Institute of Management Science, Buea
Bachelor's Degree, Logistics and Transport Management
Bachelor's degree in Logistics and Transport Management, completed in December 2024.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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