Open to opportunities

Essien Essien

@essienessien

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Customer-focused technical support specialist skilled in troubleshooting and IT service.

Canada

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What I'm looking for

I seek a role where I can provide hands-on technical support, collaborate with cross-functional teams, and grow into broader systems or development responsibilities while improving user experience and uptime.

I am a customer-focused Technical Support Specialist with hands-on experience resolving hardware, software, and network issues to reduce downtime and boost productivity.

At Lafarge Africa I provided first-line technical support, managed helpdesk tickets, diagnosed user problems, and supported system administration tasks including account management, software installation, and security updates.

Previously, as a Software Developer at ByAxiom Solutions, I built responsive front-end applications using React and Tailwind CSS, integrated Firebase for authentication and data management, and developed backend functionality in C#.

I communicate clearly with technical and non-technical users, collaborate effectively with cross-functional teams, and focus on delivering reliable, user-friendly solutions that improve operational efficiency.

Experience

Work history, roles, and key accomplishments

IT Support Specialist

Lafarge Africa

Apr 2024 - Sep 2025 (1 year 5 months)

Provided first-line technical support for hardware, software, and network issues, managed helpdesk tickets, and performed system administration tasks to reduce downtime and maintain operations.

Technical Support Operations Ticketing Account Management Customer Support

Software Developer

ByAxiom Solutions

Apr 2022 - Jan 2025 (2 years 9 months)

Designed and developed web applications using React and Tailwind CSS, integrated Firebase for authentication and data management, and implemented C# backend functionality to ensure performance and scalability.