Essence Doucet

In my role at JMA Resources, Inc., I led the delivery and oversight of AWS cloud development and implementation projects for the DoD, military, and other federal clients. I coordinated cross-functional teams of architects and engineers, ensuring milestones were met while maintaining clear communication with vendors, stakeholders, and executive leadership. My focus on quality, risk management, and

In my role as Lead IT Project Manager, I directed the planning, organization, and integration of cross functional technology projects with significant scope and organizational impact. I coordinated the work of IT professionals and administrative staff to deliver new systems and software solutions, ensuring alignment across technical, business, and operational teams. I managed project funding, fore

As an ECM Business Analyst, I served as a trusted advisor to clients, leading the discovery and definition of detailed requirements for enterprise content management solutions. I translated business needs into clear technical specifications and designed comprehensive end-to-end document capture, scanning, storage, workflow, and retrieval solutions. My work ensured that ECM implementations were sca

As a Senior Project Manager, I led the planning, organization, and execution of complex programs, ensuring all initiatives were delivered within defined scope, timelines, and budget parameters. I managed financial forecasting and reporting requirements while maintaining clear, executive-level communication across stakeholders. I also standardized delivery processes by implementing JIRA to improve

As an Enterprise Content Management (ECM) Senior Lead Engineer, I oversaw technology asset development, tool selection, and end-to-end support for ECM system components deployed within the CARES program. I partnered closely with cross-functional teams to ensure solutions were scalable, secure, and aligned with program objectives, while driving Agile delivery practices that improved team performanc

As an ECM Systems Engineer, I designed, developed, and implemented custom OnBase solutions aligned with detailed functional specifications. I owned the full development lifecycle—from coding and testing to documentation and deployment—ensuring solutions were scalable, maintainable, and optimized for operational efficiency. I also played a key role in production readiness and automation initiatives

As a Digital Solutions Architect, I provided technical leadership to support the Digital Sales Team and advance the Digital service line. I maintained a strong customer-facing presence, delivering tailored demonstrations, conducting detailed discovery, and performing business process analysis to shape solution strategy. I also contributed to technical project management and played a key role in de

As a Systems Analyst III, I supported the enterprise OnBase platform for the Cleveland Clinic, ensuring high availability, stability, and reliable performance across mission-critical workflows. I contributed to system maintenance and upgrade testing, validating functionality and minimizing disruption during releases. My responsibilities spanned the full systems development lifecycle—including feas

As a Technical Support Team Leader, I mentored and developed new Technical Support Analysts, ensuring they were equipped with the skills and knowledge needed to deliver accurate, high-quality troubleshooting. I regularly assessed team training needs, identified skill gaps, and set targeted development goals to strengthen overall team performance. I also oversaw the escalation and resolution of com

As a Technical Support Analyst, I provided customer-focused technical support and served as an advocate for the overall health and performance of each customer’s OnBase solution. I resolved or escalated a wide range of technical issues, providing timely, accurate support for customers and partners while maintaining high service quality and system reliability.
Enhanced Key Contributions
•Delivered

As a Customer Service Representative, I assisted customers with questions and concerns about the company's products and services, ensuring a positive, efficient support experience. I resolved billing inquiries, provided account guidance, and troubleshot or repaired technical issues with mobile devices, delivering accurate solutions and maintaining high customer satisfaction.
Enhanced Key Contribut

Worked as Elite Guard Security Police at United States Air Force.

Issued Aug 2026

Issued Sep 2025

The AI Bootcamp prepares professionals with the fundamental skills to source, prepare, and analyze data for machine learning models and AI applications. Building on these skills, students will learn to make predictive models to use for forecasting time series data. Students also learn machine learning, using supervised and unsupervised learning, evaluating models for optimal performance, and unde

Issued Sep 2025

MultiCloud Bootcamp

MultiCloud Specialization Program. The MultiCloud Bootcamp prepares Technology Professionals to work with Cloud (AWS, Microsoft Azure, Google Cloud and Oracle Cloud) by providing the practical experience needed through the implementation of more than 30 projects based on real scenarios, requested by the largest companies in the world. Check out my AWS training portfolio: https

Issued Jun 2023 · Expires Mar 2029

Issued Aug 2021 · Expires Aug 2027

Issued Apr 2020

Issued Feb 2019 · Expires Feb 2028