Esohe Precious Otasowie
@esohepreciousotasowi
I resolve customer issues and streamline SaaS support operations using Zendesk, HubSpot, Jira, and AI workflows.
NigeriaWhat I'm looking for
I've handled 50+ weekly customer enquiries at Nish Concepts through Zendesk and HubSpot, maintaining a 95%+ issue resolution rate while meeting support SLAs. I investigate issues, document bugs in Jira, escalate technical problems, and create AI-assisted templates that make support faster and more consistent.
As Founder and Operations Manager at Jnosh Fingerfoods, I manage customer orders, payments, suppliers, logistics, and events serving up to 1,700 guests. I've built an 80%+ repeat-customer rate through proactive follow-up, clear communication, and reliable service.
Experience
Work history, roles, and key accomplishments
Customer Operations Specialist
Nish Concepts
Jan 2022 - Dec 2025 (3 years 11 months)
Handled 50+ customer enquiries per week across Zendesk and HubSpot, maintaining a 95%+ issue resolution rate. Investigated and escalated technical issues, documented bugs in Jira, and created AI-assisted response templates to improve efficiency.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Science, Accounting
Bachelor of Science in Accounting from the University of Benin, completed in 2016.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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