EHesmerina hysaj
@esmerinahysaj
Multilingual head of client relations and communications for luxury brands and HNW clients.
United KingdomWhat I'm looking for
I am a multilingual client relations and communications leader with over 10 years' experience building and managing high-value relationships with HNW and UHNW clients across Europe, North America, the UK, and Australia. I specialise in delivering personalised communications that strengthen client loyalty and support investor engagement for luxury brands.
At Oeno Group I owned and managed senior international client relationships, led PR and communications strategy, coordinated cross-functional teams, and directed international event coordination to drive portfolio growth and enhance brand positioning. Prior roles at Rothschild & Co, Domus Plinii 1792 Suites, and Winelivery reinforced my expertise in discreet client advisory, bespoke guest experiences, and digital brand growth.
I am skilled at aligning internal and external messaging, crisis resolution, and remote stakeholder engagement using MS Teams, Zoom, and Cisco Webex. I am native in Italian and Albanian, fluent in English, conversational in Spanish, and seeking remote opportunities in client relationship management, strategic communications, or public relations.
Experience
Work history, roles, and key accomplishments
Head of Client Relations
Oeno Group
Dec 2022 - Nov 2025 (2 years 11 months)
Owned and managed senior relationships with international HNW and UHNW clients across multiple regions, leading communications and PR strategy to protect brand reputation and drive client retention and portfolio growth.
RCClient Relations Manager
Rothschild & Co
Aug 2021 - Dec 2022 (1 year 4 months)
Served as primary trusted advisor for VIP clients, managing discreet personalised service and coordinating global virtual and face-to-face engagements to uphold premium client care standards.
Client Relations Executive
Sormani Ajello
May 2019 - Apr 2021 (1 year 11 months)
Acted as primary client contact and public representative, managing senior-level interactions with clients, banks and government entities while drafting and reviewing legal contracts and facilitating sensitive mediations.
Guest Relations Executive
Domus Plinii 1792 Suites
Mar 2018 - Apr 2019 (1 year 1 month)
Managed bespoke guest experiences and supervised operations, coordinating logistics and partners to deliver high-end hospitality services that increased guest satisfaction and loyalty.
PR & Brand Coordinator
Winelivery
Nov 2016 - Mar 2018 (1 year 4 months)
Led digital content and social campaigns for an on-demand delivery startup, optimising social performance and coordinating PR and pop-up events to drive brand awareness and customer engagement.
Education
Degrees, certifications, and relevant coursework
IUIULM University
Bachelor's Degree, Public Relations and Corporate Communication
2013 - 2017
Completed a Bachelor's Degree in Public Relations and Corporate Communication, focusing on communications strategy and client relations.
Accountant High School
High School Diploma, Accounting
2008 - 2013
Completed a High School Diploma with an accounting focus, providing foundational knowledge in finance and administration.
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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