Open to opportunities

Ana Maria Rusu

@anamariarusu

Message

I’m a communications and customer-experience professional who designs, writes, and resolves issues.

United Kingdom

Message

What I'm looking for

I’m looking for a team where I can combine communications, content creation, and issue resolution to improve customer experience and strengthen brand messaging—ideally in a fast-paced international environment with room for remote collaboration.

I’m a Customer Experience and Communications professional with experience across Public Relations & Media Support in luxury hospitality. I bring a strong mix of client relations, problem-solving, and audience-focused content creation, especially in fast-paced international environments.

As a Freelance Graphic Designer & Communications Specialist (April 2024 - Present), I create visual communication materials aligned with brand identity. I’ve designed logos and promotional materials, and I’ve translated clients’ communication objectives into clear, visually consistent outputs using tools like Notion and Trello.

I also support marketing and communication campaigns end-to-end: creating campaign visuals for digital platforms, writing messaging, and managing expectations for target audiences. I coordinate multiple projects at once—timelines, feedback, revisions—while supporting customer satisfaction and brand communication goals through systems like HubSpot and Zendesk ticketing workflows.

Before freelancing, I built a solid foundation as a PR and Guest Relations Specialist at The Londoner Hotel (September 2013 - July 2018; February 2022 - April 2024). I crafted targeted social media and promotional content, supported seamless event coordination and guest experience, and researched competitors/market trends to refine outreach strategies.

Experience

Work history, roles, and key accomplishments

Current

Freelance Graphic Designer

Current

Freelance

Apr 2024 - Present (2 years 1 month)

Designed logos and promotional visuals and supported marketing communication campaigns by translating client objectives into clear, on-brand messaging for digital platforms. Managed multiple client projects by coordinating timelines, feedback, and revisions to ensure timely delivery using visual and ticketing tools.

Logo Design Content Writing Brand Messaging Adobe Creative Suite HubSpot Marketing Zendesk Project Coordination Notion Trello

Communications & Marketing Intern

SalesEra

Feb 2025 - Nov 2025 (9 months)

Supported digital and AI-driven marketing and communications initiatives by assisting with messaging and campaign materials aligned to brand strategy. Helped create social campaigns and promotional content and contributed to reviewing performance data to refine outreach approaches.

Media & Communications Social Media Content Messaging Development Content Writing Research & Insights Visual Storytelling

PR & Guest Relations Specialist

The Londoner Hotel

Sep 2013 - Jul 2018 (4 years 10 months)

Created social media and promotional content aligned with the bar’s brand identity and supported seamless event coordination from concept through completion. Conducted competitor and market research to refine PR and outreach strategies and collaborated with hotel communications to maintain consistent messaging across properties and platforms.

Public Relations Guest Relations Event Coordination Social Media Content Promotional Materials Competitor Research Content Editing Media

Education

Degrees, certifications, and relevant coursework

London Metropolitan University

BSc (Hons), Media and Communications

2020 - 2023

Supported marketing and communication initiatives for digital and AI-driven campaigns, assisting with messaging aligned to brand strategy and campaign objectives. Contributed to content creation across digital platforms and supported basic research and performance data analysis to refine communication and outreach strategies.