Esmeralda Sanchez
@esmeraldasanchez1
I’m a results-driven Finance Manager delivering compliant consumer lending, exceptional customer service, and branch operations.
United StatesWhat I'm looking for
I’m a results-driven Finance Manager with 8+ years of experience in consumer lending, customer service, collections, cash handling, and branch operations. I approve loans, secure and process title loans, explain loan terms and payment options, and resolve customer concerns with professionalism and efficiency.
I’ve managed daily high-volume call flow and branch operations while ensuring compliance with company policies and procedures. From debt consolidation support to verifying vehicle collateral, preparing bank deposits and month-end reporting, and coordinating with corporate offices via email, I focus on accuracy, strong client relationships, and dependable execution every day.
Experience
Work history, roles, and key accomplishments
Branch Manager
Toledo Finance
Apr 2025 - Present (1 year 3 months)
Manage daily branch operations and provide customer service, including handling high-volume inbound and outbound calls. Review and approve consumer loan applications, process title loans and customer payments, resolve concerns, and ensure compliance with company policies.
Assistant Manager
Regional Finance
Mar 2023 - Apr 2025 (2 years 1 month)
Process loan applications and support loan closings while assisting customers with debt consolidation and collections. Verify vehicle collateral for title loans and prepare deposits and month-end reporting to support daily branch operations.
Customer Service Representative
Mariner Finance
Mar 2022 - Feb 2023 (11 months)
Process loan applications, customer payments, and payoffs while maintaining required customer documentation. Prepare bank deposits and support day-to-day customer service needs.
Receptionist
TBS Garage Doors
Aug 2021 - Feb 2022 (6 months)
Answer phones and schedule installations while responding to customer emails. Process purchase orders and prepare customer quotes.
Call Center Collections Representative
The CMI Group
Apr 2019 - Jul 2019 (3 months)
Handle inbound and outbound collection calls, process payments, and arrange payment plans. Manage customer interactions to support collections activities.
Education
Degrees, certifications, and relevant coursework
Mesquite Academy
High School Diploma, Secondary Education
Completed a High School Diploma at Mesquite Academy.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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